1. I disagree with my payment amount. Who do I contact about this?

    Please note that payments are not a dollar-for-dollar reimbursement. If you would like more information about how payment calculations were made, please see the Plan of Allocation.

    If you submitted a dispute for the Settlement Class on or before December 23, 2024, we have completed the review of your dispute. If additional information is required, an email was sent on April 11 to the email address provided with your claim. If your claim was complete, payments were sent the week of April 21, 2025.

    If you did not submit a dispute regarding your Settlement Payment before the deadline, please note that we are no longer accepting submissions. Responses could take several weeks due to the volume of inquiries we are receiving and the level of intricate review that is needed. Thank you for your understanding. We will provide updates as available.

  2. My friend/coworker/spouse received their payment but I did not – where is mine?

    Payments started going out on Friday, October 18, 2024. If your payment has been approved for reissue, please note that processing can take several weeks. This does not include time required for delivery of physical checks or disbursements of digital payments. If you selected an electronic payment, please also check your junk email folder as it may be routed there.

  3. How was my payment calculated?

    Payments to valid and complete claims were calculated by assigning points based on eligible and documented average amounts class members spent on Juul products in a year. Please note that payments are not a dollar-for-dollar reimbursement. If you would like more information about how payment calculations were made, please see the Plan of Allocation.

  4. Is the settlement amount taxable?

    The settlement payment should not be taxable based on the information available to us. As Settlement Administrator, we are unable to provide tax advice. Please consult a tax professional for more information.

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  5. Can I still file a claim to receive a payment from this settlement?

    The deadline to file a claim for a Settlement payment, February 5, 2024, has now passed. If you submitted a dispute for the Settlement Class on or before December 23, 2024, we expect to have completed review, and if eligible, have final payments issued in April 2025.

    If you did not submit a dispute regarding your Settlement Payment before the deadline, please note that we are no longer accepting submissions.

  6. What is the deadline to dispute my payment amount or the denial of my claim?

    All disputes must have been received via email to disputes@juulclassaction.com by December 23, 2024 (deadline has passed).

  7. I received a text message asking to update my email address for the Juul/Altria Settlement. Is this legitimate?

    Yes, the text message you received is a legitimate request from the In re JUUL Labs, Inc. Settlement Administrator. You received this text message because you have not claimed your Virtual Prepaid Mastercard Settlement Payment. Please use the unique link provided within the text message to update or confirm your email address and you will be sent a new payment.