- What are my Options if I am a Settlement Class Member?
- Do I need to do anything to get paid?
- How do I submit a claim?
- How much will my payment be?
- What do I give up by making a Settlement claim?
- What are the consequences of doing nothing?
- What if I don’t want to be a part of the Settlement Class?
- How do I submit an objection to the Settlement?
- Is any part of the Lawsuit not included in the Settlement?
- I disagree with my payment amount. Who do I contact about this?
- I have not received my virtual MasterCard payment / I cannot find my virtual MasterCard payment email
- How was my payment calculated?
- Is the settlement amount taxable?
- Can I still file a claim to receive a payment from this settlement?
- Can I change my digital payment method?
- What is the deadline to dispute my payment amount or the denial of my claim?
- What is happening in this lawsuit?
The Court has approved the Juul and Altria settlements, and payments were sent to eligible class members on or around October 18, 2024. If you submitted a dispute for the Settlement Class on or before December 23, 2024, we have completed the review of your dispute. If additional information is required, an email was sent on April 11 to the email address provided with your claim. If you did not provide additional documentation by May 2, 2025, your claim was approved and your award calculated based on the original submission. If your claim was complete, payments were issued in April and June of 2025.
If you did not submit a dispute regarding your Settlement Payment before the deadline, please note that we are no longer accepting submissions. Responses could take several weeks due to the volume of inquiries we are receiving and the level of intricate review that is needed. Thank you for your understanding.
- What are my options?
If you are a member of one or more of the Classes, you have the following rights and options available to you.
Legal Right Description Make a Claim to Get Paid from the Settlement In order to be eligible to receive any payment from this settlement, you would need to have submitted a valid claim by the claim filing deadline of February 5, 2024. Late claims are not being accepted.
Do Nothing If you did nothing, you will remain in the Settlement Class and be bound by the Settlement. If you did not submit a claim before and do not submit one now, you will not get any money from the Settlement.
Staying in either the Settlement Class and/or the Court Classes does not preclude you from bringing any personal injury claims you may have. Read the FAQs for more details about the types of claims covered by the Lawsuit.
Opt Out of the Settlement The deadline to opt-out of the Settlement passed on February 5, 2024, and is no longer a possibility.
Opt Back Into the Settlement The deadline to opt-out of or opt back into the Settlement passed on February 5, 2024, and is no longer a possibility.
Object to the Settlement The deadline to object to the Settlement passed on February 6, 2024 and is no longer a possibility.
- What are the most important dates?
The deadline to make a claim for a Settlement payment was February 5, 2024. That deadline has now passed, and you can no longer file a claim in this Settlement.
The deadline to opt out of the Settlement Class was February 5, 2024. That deadline has now passed, and you can no longer opt out of this Settlement.
The deadline to object to the Settlement was February 6, 2024. That deadline has now passed, and you can no longer object to this Settlement.
The deadline to submit a dispute for the Settlement Class was December 23, 2024. That deadline has now passed, and we are no longer accepting disputes.
If you submitted a dispute on or before December 23, 2024, the deadline for defect responses to be submitted was May 2, 2025. If additional information was required, an email was sent on April 11, 2025, to the email address provided with your claim. The deadline to submit additional documentation for your claim was May 2, 2025. If you did not submit additional documentation by May 2, 2025, your claim was approved and your award calculated based on the original submission. If you did not submit a dispute regarding your Settlement Payment before the deadline, please note that we are no longer accepting submissions.
- What is this Lawsuit about?
The Lawsuit alleges that Plaintiffs paid more for JUUL products than they otherwise would have paid if accurate information concerning the products’ addictiveness and safety had been provided, and that JUUL products were unlawfully marketed to minors.
Plaintiffs also allege that JLI was an enterprise conducted by the individual defendants throughout the time JUUL has been sold, and by Altria for a portion of that time. Plaintiffs allege that the enterprise misled consumers concerning JUUL products’ addictiveness and safety, and that the enterprise that Altria was a part of unlawfully marketed to minors.
A copy of the Complaint is available on the Documents page.
Altria denies these allegations and asserts that it did not violate any law.
The Court has not decided whether any Defendant violated any laws. This website is not an opinion by the court about whether the Plaintiffs or Defendants are right.
- Why is there a settlement?
Following the first settlement with JLI, the remaining defendant, Altria, and Plaintiffs agreed to the Altria Settlement to enable class members to receive money and avoid the costs and risks of trial against Altria. As a result of the Altria Settlement, members of the Settlement Class who submit valid claims (or did so previously) will get money payments without undue delay. Plaintiffs and their lawyers think the Altria Settlement is best for all members of the Settlement Class.
- Which Defendants are in the first settlement and which ones
are in the new one?
The first settlement, announced in December 2022, will release claims against JLI, its officers and directors, manufacturers of JUUL products, sellers of JUUL products, and other persons and entities identified in the first Settlement Agreement.
This second settlement will release claims against Altria and its related entities, including Altria Group, Inc., Altria Client Services LLC, Altria Enterprises, LLC, Altria Group Distribution Company, and Philip Morris USA, Inc. This new Settlement includes all the remaining defendants in the lawsuit and will resolve the case completely.
- What happens next in this Lawsuit?
The Court has approved the Juul and Altria settlements, and payments were sent to eligible class members on or around October 18, 2024. If you submitted a dispute on or before December 23, 2024, the deadline for additional documentation to be submitted was May 2, 2025. If additional information was required, an email was sent on April 11, 2025, to the email address provided with your claim. The deadline to submit additional documentation to substantiate your claim was May 2, 2025. If you did not submit additional documentation by May 2, 2025, your claim was approved and your award calculated based on the original submission. If your claim was complete, payments were issued in April and June of 2025.
If you did not submit a dispute regarding your Settlement Payment before the deadline, please note that we are no longer accepting submissions. Thank you for your understanding. We will provide updates as available.
- What effect does this case have on personal injury claims?
The Settlement Class alleges economic injury to JUUL purchasers that they were misled by JUUL and paid more for JUUL products than they otherwise would have, or that JUUL products would not have been purchased if they had not been marketed to minors.
The Settlement Class does not allege personal injury to the damage to health or welfare suffered by individuals who used JUUL products. If you have asserted personal injury claims, you may be eligible to recover as part of separate settlements that have been reached to resolve the personal injury claims in the Lawsuit. Deadlines and other important information regarding those separate settlements are included in the court’s order located on the Documents page. Contact your lawyer with any questions.
You should consult with your own lawyer soon about any personal injury claims you may have because you may have missed the deadline for bringing a lawsuit for your personal injuries.
- How do I know if I am a member of the Settlement Class?
The Settlement Class includes all individuals who purchased, in the United States, a JUUL product from a brick and mortar or online retailer before December 7, 2022.
If you are in this group, you are a member of the Settlement Class and you must make a claim in order to receive a payment.
Note: You are not a member of the Settlement Class if:
- You purchased the JUUL Product(s) only from another person who is not a retailer; or
- You are a Defendant, one of their employees, officers, directors, legal representatives, heirs, successors and wholly or partly owned subsidiaries or affiliated companies; or
- You are a judicial officer assigned to this case or a member of their immediate family, or associated court staff; or
- You timely and properly opt out of the Settlement Class.
- What products are at issue in the Settlement?
The products included in the Settlements are any product designed, manufactured, produced, advertised, marketed, distributed, or sold by JUUL, or under the logo of JUUL, including “JUUL”-branded pods or devices. If you bought these products before December 7, 2022, you are in the Settlement Class.
- What if I’m still not sure if I’m included in the
Settlement Class?
If you are not sure whether you are included in the Settlement Class, you may call 1-855-604-1734 or email info@JUULClassAction.com. Please do not contact Defendants or the Court.
- What are the benefits of the Settlement?
The two settlements total over $300,000,000. In the first settlement, JUUL has agreed to pay $255,000,000 to settle the claims of the Settlement Class. In the second settlement, Altria has agreed to pay an additional $45,531,250 to settle the remaining claims of the Settlement Class. Class members who submit a claim will be eligible to get paid from both Settlements after payment for the lawyers’ fees and the case expenses.
Settlement Class Member Options
- What are my Options if I am a Settlement Class Member?
You have three options as a member of the Settlement Class. You could have (1) filed a claim to get paid from the Settlements (the claim filing deadline of February 5, 2024 has now passed. Late claims are not being accepted.), (2) done nothing and remained in the Settlement Class, or (3) opted out of the Settlement Class and retained your right to sue Altria or Juul (The deadline to either opt out of or object to the Settlement passed on February 5, 2024, and is no longer a possibility). If you did nothing and have not previously submitted a claim, you will not receive payment. You can also object to any part of the Settlement that you do not like, as long as you don’t opt out of the Settlement Class. The deadline to object to the Settlement passed on February 6, 2024, and is no longer a possibility.
Submit a Claim Do Nothing Opt Out of the Settlement Class Will I receive money from the Settlement if I... Yes No No Am I bound by the Settlement if I... Yes Yes No Can I pursue my own case for the specific claims in the Settlement against JUUL and the persons and entities it settled on behalf of if I... No No Yes Can I continue to bring a timely claim against JUUL for personal injury if I... Yes* Yes* Yes* * See FAQ 8 for additional information about personal injury claims.
- Do I need to do anything to get paid? (The deadline has
now passed)
YES. To get paid from the Settlements, Eligible Settlement Class Members MUST submit a claim. The deadline to submit a claim, February 5, 2024, has now passed. Late claims are not being accepted.
- How do I submit a claim? (The deadline has now passed)
The deadline to submit a claim, February 5, 2024, has now passed. Late claims are not being accepted.
- How much will my payment be?
Payments to valid and complete claims were calculated by assigning points based on eligible and documented average amounts class members spent on Juul products in a year. Please note that payments are not a dollar-for-dollar reimbursement. More information about how payments were calculated is available in the Plan of Allocation.
- What do I give up by making a Settlement claim?
Now that the Juul and Altria Settlements are final, you released all the claims identified in the Settlement Agreement. This means that you will not be able to start another lawsuit, continue another lawsuit, or be part of any other lawsuit against Juul or Altria seeking economic damages for JUUL product purchases during the class period, except as to claims asserted in In re Juul Labs, Inc. Antitrust Litigation, Case No. 3:20-cv-02345-WHO.
The Juul and Altria Settlement Agreement are available here. They describe the released claims.
- What are the consequences of doing nothing?
If you did nothing and remain in the Settlement Class, then you will be bound by the Settlements. If you did not submit a claim before and do not submit one now, you won’t get any money from the Juul and Altria Settlements. You will not be able to start another lawsuit, continue another lawsuit, or be part of any other lawsuit against Juul or Altria seeking economic damages for JUUL product purchases during the class period, except as to claims asserted in In re Juul Labs, Inc. Antitrust Litigation, Case No. 3:20-cv-02345-WHO.
- What if I don’t want to be a part of the Settlement Class?
You can opt out of the Settlement Class for purposes of the Altria Settlement. If you do so, you will retain your right to sue or continue to sue Altria and you will not be eligible to get paid from the Altria Settlement.
If you already opted out of the Juul settlement and you also want to opt out of the Altria settlement, you need to submit another opt out form.
Information about how to opt out of the Settlement Class is described in FAQ 22.
- How do I submit an objection to the Settlement?
The deadline to object to the Settlement passed on February 6, 2024, and is no longer a possibility.
- Is any part of the Lawsuit not included in the Settlement?
No. The first settlement with JUUL Labs and this new settlement with Altria includes all the defendants in the case and all the claims brought by the Class. If both Settlements are approved, the Lawsuit will end.
- What are the consequences of excluding myself?
You have the right to opt yourself out of the Settlement Class—also known as “excluding yourself” from the Class. If you opt out so that you can start, or continue your own lawsuit against Altria, you should talk to your own lawyer soon, because you may have missed the deadline to file a claim. You will be responsible for the cost of any services provided by your own lawyer.
The deadline to opt out of both Settlements has passed.
- What happens if I opt out of the Settlement Class?
If you opted out of the Settlement Class for the Altria Settlement, you will not be eligible to receive payment from the Altria Settlement. You may be able to file a lawsuit against (or continue to sue) Altria about the legal claims brought on behalf of the Settlement Class.
If you opted out of the Settlement Class but participated in the personal injury settlement, your ability to bring claims against Altria may be impacted. You should speak with your own lawyer about how participating in the personal injury settlement may impact your rights even if you opt out of the class action Settlement.
- What happens if I opt out of the Settlement Class?
- How do I opt out?
The deadline to opt out the Settlement passed on February 5, 2024, and is no longer a possibility.
- If I opted out of the JUUL Settlement, can I opt back in
now?
The deadline to opt out of the Settlement passed on February 5, 2024, and is no longer a possibility.
- Do I have a lawyer in the case?
The Court has appointed Dena Sharp of Girard Sharp LLP to serve as Class Counsel for the Settlement Class. Ms. Sharp and the other lawyers listed below also serve as Co-Lead Counsel in the Lawsuit.
The contact information for Class Counsel is:
Dena C. Sharp
GIRARD SHARP LLP
601 California Street, 14th Fl.
San Francisco, CA 94108
1-415-981-4800
Sarah R. London
LIEFF CABRASER HEIMANN & BERNSTEIN
275 Battery Street, Fl. 29
San Francisco, CA 94111
1-415-956-1000
Dean Kawamoto
KELLER ROHRBACK L.L.P.
1201 Third Ave.
Ste. 3200
Seattle, WA 98101
1-206-623-1900
Ellen Relkin
WEITZ & LUXENBERG
700 Broadway
New York, NY 10003
1-212-558-5500
These lawyers do not represent you individually, only as a member of the Classes. Class Counsel are experienced in handling similar cases against other companies.
- Should I get my own lawyer?
You are not required to hire your own lawyer to submit a Settlement claim. Class Counsel are working on your behalf as a member of the Class. However, if you wish to do so, you may retain your own lawyer at your own expense. Your own lawyer may appear on your behalf in this Lawsuit.
- How will the lawyers be paid?
The lawyers representing the Settlement Class will request an award from the Court for attorneys’ fees not to exceed thirty percent (30%) of the $45,531,250 Altria Settlement plus any accrued interest. Class Counsel will also seek reimbursement of costs and expenses (1) advanced in litigating the case not to exceed $1,000,000 and (2) for providing notice and administering the settlement not to exceed $4,500,000.
All awards for attorneys’ fees and expenses are subject to Court approval and will be paid from the Settlement Fund only after the Court approves them.
Class counsel’s motion for the payment of attorneys’ fees and expenses will be available on the Documents page of this website by January 15, 2024.
Members of the Settlement Class will not individually have to pay any attorneys’ fees or expenses in connection with the Lawsuit.
- How do I get more information?
This website and the Notice are only a summary of the lawsuit. More detailed information about this lawsuit, copies of Plaintiffs’ complaint, the Court’s order certifying the Classes, and other filings are available on the Documents page. Complete copies of public pleadings, Court rulings, and other filings are available for review and copying at the Office of the Clerk of Court, United States District Court for the Northern District of California, 450 Golden Gate Avenue, San Francisco, CA 94102 during normal business hours.
If you have additional questions about the lawsuit you can contact the Settlement Administrator at info@JUULClassAction.com, calling 1-855-604-1734 (Toll-Free) or by writing to In re JUUL Labs, Inc. Notice Administrator, P.O. Box 5730, Portland, OR 97228-5730. If you wish to communicate directly with Class Counsel, you may contact them via contact information listed in FAQ 25. You may also seek advice and guidance from your own private lawyer at your own expense, if you wish to do so.
Please do not contact the Court, its Clerk, or JUUL Labs Inc.
- How do I update my contact information?
If, after you submitted a Claim Form, you change your postal or email address, it is your responsibility to inform the Settlement Administrator of your updated information. To update or change your address, please either call 1-855-604-1734 (Toll-Free), or send a letter signed by you that includes your former and current mailing addresses to the following address:
In re JUUL Labs, Inc.
Settlement Administrator
P.O. Box 5730
Portland, OR 97228–5730
info@JUULClassAction.com
Please provide your Unique ID from your Notice, or Confirmation Code from your online Claim Form. Please note that updates provided to the Settlement Administrator will only update our database which relates to communications and mailings in conjunction with this Settlement.
- I disagree with my payment amount. Who do I contact about
this?
Please note that payments are not a dollar-for-dollar reimbursement. If you would like more information about how payment calculations were made, please see the Plan of Allocation.
If you submitted a dispute for the Settlement Class on or before December 23, 2024, we have completed the review of your dispute. If additional information was required, an email was sent on April 11 to the email address provided with your claim. If you did not respond to the email by May 2, 2025, we can no longer accept your response, and your claim will remain denied. If your claim was complete, payments were issued in April and June of 2025.
If you did not submit a dispute regarding your Settlement Payment before the deadline, please note that we are no longer accepting submissions. Thank you for your understanding. We will provide updates as available.
- I have not received my virtual MasterCard payment / I cannot find my virtual MasterCard payment email
If you have not received or cannot find the payment email for your virtual MasterCard, please contact Blackhawk Cardholder Services at 1-844-340-1929. The Cardholder Services team can help with issues such as resending the payment link to your current email address or forwarding it to a new one. Please note that the Settlement Administrator does not have access to the necessary information for troubleshooting and are unable to resend payment links.
- How was my payment calculated?
Payments to valid and complete claims were calculated by assigning points based on eligible and documented average amounts class members spent on Juul products in a year. Please note that payments are not a dollar-for-dollar reimbursement. If you would like more information about how payment calculations were made, please see the Plan of Allocation.
- Is the settlement amount taxable?
The settlement payment should not be taxable based on the information available to us. As Settlement Administrator, we are unable to provide tax advice. Please consult a tax professional for more information.
- Can I still file a claim to receive a payment from this
settlement?
Late claims are unfortunately not accepted for this settlement and will not be considered for payment.
- Can I change my digital payment method?
Unfortunately, we cannot manually update your digital payment method at this time. It can take up to 30-40 days for unsuccessfully delivered funds to be returned for reissue.
- What is the deadline to dispute my payment amount or the
denial of my claim?
The deadline to submit disputes, December 23, 2024, has passed, and no further submissions are being accepted.
